Our team at The Well are more than happy to help you with any queries or feedback you may have, feel free to call us on 02 9057 2100, or alternatively, you can email us firstname.lastname@example.org
Yes, THE WELL will only allow you to place your membership on hold if you are fully up to date with your payments. A membership can be placed on hold for a minimum period of 7 days and a maximum period of 8 weeks per membership year. After the 8-week period you will be charged a suspension fee of $5per week until you return.
Please provide a request for suspension of your membership in writing to email@example.com with accurate dates of the period of time you are wishing to suspend from.
Cancelling in the Minimum Term for Other Reasons: You can cancel for your convenience if you pay the Cancellation Fee which is the higher of 50% of the balance due for the Minimum Term.
You can also cancel on notice of 14 days if you relocate more than 10 km away from any Club and give us proof.
Cancelling an Ongoing Agreement After the Minimum Term: You may cancel on 14 days written notice.
Please see full Terms & Conditions
We would love feedback on your time with us and reasons to why you are leaving us
You can update all your details by coming into the club and speaking to a member of our team. Or alternatively, you can email us firstname.lastname@example.org
You can call reception on 02 9057 2100 or a lot of people find it easier to jump online via The Well app or click here
Yes, you will need a towel to wipe down the equipment after use for the next person. We supply free sweat towels for our members, simply speak to one of the receptionists and they will be able to provide you with one upon your visit
Our friendly staff will be around the gym and available to answer any questions you may have. We also have a wide variety of personal trainers, group fitness classes and more that can help give you the confidence training within the club
Of course you can, we have different options for our members and guests. If you speak to our reception team they will be able to inform you on how they can access the club
We have great team of healthcare professionals that can guide you along the way to ensure you achieve your goals and make sure you have the best experience with us.
We appreciate and welcome any feedback you have for the club as we strive to ensure everyone is happy with their experience at The Well. We want to assist you with any concerns you may have. Please speak to one of our team members or managers in the club, or alternatively, you can give us a call on 02 9057 2100
Yes, if you speak with our team they will be more than happy to help you log on
Absolutely, all our menu is dairy free, gluten free and sugar-free and we cater for vegetarian and vegan options. Please make sure that you speak with your host in detail about what you are looking for and they will guide you to all of our options on the menu
Simple, healthy, fresh and tasty. We use fresh, locally sourced, quality produce to create fantastic meals that make you smile on the inside and out
The Café will open 7am daily and will close at varying times seasonally, as well as determined by demand, please head directly to the café section to view our current opening times or alternatively give us a call on 02 9057 2100
No, we only offer walk in service
Yes, just click here, but we will also offer weekly specials in the café. So be sure not to miss any of them upon your visit and ask our friendly team upon arrival
Yes, we have adequate seating available for children in the café, if you require a high chair please let one of our staff members know
Yes, we do offer group bookings, the best thing to do is give us a call on 02 9057 2100 to see if we can accommodate your group and we will advise upon your request
We offer a wide variety of different health care services some of our therapists include Chiropractor, Nutritionist, Dietitian, Acupuncture, Psychology, Physiotherapist, Osteopath, Massage Therapist and much more. Please enquire with our reception team if you would like details on any of our services available
No, our health care services are not included in your overall membership costs, although depending on your membership type you might be entitled for a discount on some of the services we provide. Please speak with our reception team and they will be able to give you a more detailed understanding
Having a variety of different services available, they do all have different pricing structures. If you are interested in a particular service please give our reception team a call and we will be able to guide you through the pricing or alternatively come into The Well and we can discuss with you upon your arrival
If you wish to make an appointment with one of our healthcare professionals, please give our reception team a call on 02 9057 2100 where they will be able to inform you of all the availabilities of the therapist you wish to see or click here to book online
If you are unable to make an appointment we do require you to give at least 24 hours notice if possible. As you can understand all our therapists time s valuable so you will be charged for the appointment if you fail to show up or cancel within 24 hours and the therapist can’t fill that appointment
Fitness | 9 Aug 2018
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